Our professionals specialize in all areas of the hotel industry offering advisory services with high impact solutions to Hotel Owners, Operators, Restaurant Owners, Club Management, Cruise Liners and other professionals in the hospitality industry, focusing on staff quality services and knowledge of their job duties , responsibilities, procedures, guest experience problems and help uphold the company’s current success, reputation and core values.
Our leadership programs can transform managers focused on tactics, to leaders dedicated to communicating, implementing and supporting the strategic vision. It is proven that, when individuals are motivated by the right leader, they drive themselves to excel. Through this leadership training program, managers learn, retain and use a skill set that drives performance on the job and conveys an appreciation for achievement and enjoyment in their own and employees personal lives as well.
There is a massive spread of education and learning at all levels in the 21st century and the consequences of widely available schooling are a large part of the globalization process. Below topics of concerns refer to programs that can transform people ideas and education in this progressive world.
Culture | Sustainable Development | Environment | Health | Migration | Women | Education | Human Rights | Media | Technology
Studying, planning, defining, and organizing, for all the activities for a smooth hotel and restaurant opening. This pre-opening stage is the basis on which, the success of a new project will or will not be founded on. According to the type of facilities, the pre-opening stage might last from 12 to 24 months for large hotels and from 9 to 18 months for small and medium-sized hotels. For the Case of the restaurants, the pre-opening stage might last from two month to four months.
Better engagement means better productivity. Sometimes the main problem of the whole package of excellent service in the organizations is the employees disengagement and lack of loyalty towards his/her employer. Our programs focus in a workplace approach resulting in the right conditions for all members of an organization to give of their best each day, committed to their organization’s goals and values, motivated to contribute to organizational success, with an enhanced sense of their own well-being.
An intensive Boot Camp training program that covers a lot of ground in a very short period of time. It can be applied within the Hospitality industry, whether it's in hotels, restaurants and catering, on cruise ships, at events or conventions or working at the airport. Some of the training topics include customer service, table service, and guest services. It is also very beneficial for employees who have just been employed and the management would like them to carry on with their duties as soon as possible.
All aspects of the training are taught by industry experts.
Programs designed to help individuals to acquire the fundamental know-how of a profession, a technique or a skill so as can be developed. Issues discussed in a training session however, outside of the set parameters, are considered “personal and confidential”.
Our Programs are anticipate new trends, develop innovative and strategic business models, put the executives experience into perspective and create competitive advantage. With the help of our educators there is an update of the practices used, help the executives to evolve, acquire new methods, compare approaches and link them with the company’s development.
The coaching process addresses specific personal projects, business successes, general conditions and transitions in the client's personal life, relationships or professions by examining what is going on right now, discovering what the obstacles or challenges might be, and choosing a course of action to make his/her life become what he/she wants it to be. We help people move forward and set personal and professional goals that will give them the life they really want.
Our Hospitality training programs, norms and values required needs in an industry concerned with providing quality food, accommodation, and activities to tourists. Hospitality employees deal with the establishment and implementation of efficient and responsible steps in order to achieve customer satisfaction. In the below fields of the hospitality sector our customized seminars, courses and interventions in the areas of leadership, communication, team building, customer service and personality enhancement will help employees become more effective and efficient at what they do.
Housekeeping training programs | Guest relations programs | Front desk programs | Customer care | Restaurant service | Hotel Maintenance programs | Management and leadership courses